Pre-sale / sale
Free technical consulting services
Non-standard product design support
Actively support and cooperate with customers' pre-sales promotion
On-site product operation training and technical exchange
On-site support for generator commissioning or large project installation and commissioning
After sales training
In the event of a product failure, if on-site service is required, Kangneng will confirm the repair plan within 24 hours. End users within Guangdong Province arrive within 48 hours, and domestic end users outside Guangdong Province arrive within 72 hours.
For the damage caused by non-man-made and force majeure, and the cause of the failure cannot be quickly determined and repaired on site, Kangneng provides quick replacement service according to the customer's application.
12 months or 1000 hours of operation from the date of shipment, whichever comes first.
Free fault repairs, replacement parts or support within the scope of warranty;
Out of warranty
The warranty period of the whole machine or component paid for by the user is 12 months or 1,000 hours of operation, whichever comes first.
Provide free technical consulting services, paid on-site services, paid spare parts support or maintenance services.
The warranty period for replacement of new parts or replacement of the whole machine due to product failure shall be the same as that of the original product.